Our Services Include:
No matter what business you are in we can take your calls and deliver
them to you in a timely, concise manor 365 days per year. In today’s
“I need it now” society your customers expect to reach your business when they
need you. At PCS OnCall we are always there to answer calls from your
customers no matter the time, day or night.
Answering Service includes:
operator 24 hrs a day
Your own national
toll free number.
account based on your needs.
by voice, pager, cell phone, text message, fax, email or a
combination of all.
Our experienced staff will follow your instructions, screen your
calls and dispatch them as instructed. Consultations
and room notifications: We gather all of the necessary information
that you need and relay them as received or at the times that you
confirm appointments, including reminding the patients how to prepare
for their appointments. We can improve bill collecting by making
reminder calls. The PCS OnCall Staff is trained in HIPAA privacy
Funeral Home Service: At PCS OnCall we understand how fragile your
business is and we train all of our staff on how to properly handle
your calls with respect and reverence. When taking a “Death Call” we
will get all of the necessary information that you need so that there
is no delay in your response during this delicate time of need.
Visitation and service information will be entered into your account
that accurate information is available to you.
Realtor Support Services: In this ever changing real estate market
you cannot afford to miss a sale. At PCS OnCall we can answer your
calls while you are out and patch them through to you so that you
don't miss a call or a sale.. We can supply you with different
telephone numbers for each marketing campaign so that you
can track which campaigns are working for you.
Appointment Scheduling: We can schedule appointments on your
behalf 24 hours a day, 7 days a week. We can place confirmation calls
to you clients and/or patients and reduce the amount of “no shows”
which will increase your bottom line!
Voice Mail: Our state-of-the-art voice mail system offers a wide
range of money saving features, from a simple voice mailbox to a tree
of multiple mailboxes. Your voicemail box can be programmed to page
you whenever a message is left alerting you that a message has been
your callers the option of leaving a message or be connected to your
cell phone. Once a caller leaves a voice mail message we can email it to you so that you can
retrieve the call from any computer with
Call and Text Message Archiving:
Conversations that our operators have
with callers are recorded and kept on file for 60 days. At any
time during this 60 day period we can provide you a recorded copy of a
conversation should there ever be a question of “who said what.”
You can also choose to have us archive
your recordings for up to 3 years. All text messages remain in
our system for 72 hours, giving you instant access to messages
recently taken. After 72 hours the messages are archived and
stored for five years. Should you need a copy of a message that
was taken during the last five years, we have you covered.
This is a customized recording that
your callers hear which gives them general office information, office
hours, etc. It will politely ask them to call back during normal
office hours if their call is of a routine nature. However, if the
call is an emergency they will be instructed to press zero or remain
on the line for the next available operator.
This is a feature that allows our system, instead of operators, to
actually do the paging and locating of on-call personnel. This keeps
operator intervention down to a minimum, thus reducing your bill.
to dial a number for you? We can connect you to anyone or any number
you wish. Let us dial the number for you so you don’t have to worry
about caller ID or the hazards of dialing while driving!
provide you with stickers and toll free numbers to put on your
vehicles so that concerned citizens can report any unsafe driving
habits that your employees may have.
know what time you need a wake up call and we can schedule it, either
live operator or automated.
Okay Senior Care:
We can call your elderly
loved one at specific times throughout the day to make sure they are
okay. “Have you eaten?” “Have you taken your medicine today?” If
something is wrong we will call
your designated contact person.
Virtual Office: We can supply you with everything you need to give
your business the appearance of a fully staffed office without the
cost of rent, utilities and payroll expenses!
At PCS OnCall we can customize a rate plan to fit your needs. You are
charged on a time basis so that you are only charged for the time
actually spent processing your calls. No rounding up is ever done, if
a call lasts 10 seconds then that’s what you are charged for.
answering services bill every four weeks, or 13 times a year so that
their rates appear low. At PCS OnCall we bill monthly, only 12 times a